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TERMS AND CONDITIONS

Privacy policy
We respect your privacy. As we “Urban Luxury Car Rental” (Limited Liability Company) feel that your privacy is important، we have developed a Privacy Policy with regards to your personal data، that cover how we collect and usage، transfer and store your information. Please go through this privacy document and kindly let us if you have got any questions.

Information we collect
When you are booking a Car or opt for any other service from “Urban Luxury Car Rental” we may collect a variety of information which include your name, mailing address, Mobile number, phone number, Fax, email ID, contact preferences، Copy of your Driving License, Copy of passport, copy of visa (if required), Emirates ID Proof, credit card information and any other additional information if required. We do not share, sell or disclose the information to any third party and we do not use the information apart from handling your reservation on time

Personal Information Usage
We may collect the personal information when you are in contact with “Urban Luxury Car Rental” for the purpose of unique identification and contact. From time to time، if required، we may use your personal information to send important notices, such as service communications and if there is any change/update in our policies، terms & conditions. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Budget services، and customer communications.

We treat both personal and non-personal information as confidential.

Email Policy
We do not use your email for any other communication accept sending booking confirmation alert.

Credit Card Information
We do not store your credit card information at any stage of the booking. Credit Card information is only used to verify your payment by using the secure payment gateway and that process does not use our database at any stage.

Cancellation Policy
All cancellations under the timeline of 48 hours will be charged for minimum 1 day and all the same day cancellations will be charged for 2 days.

Delivery and Collection (Return)
Online Booking Delivery and Collection

After you make an online booking a confirmation email is sent to you with a valid booking confirmation number. Our staff will then contact you and arrange the delivery terms. You can either have the car delivered to you (charges may apply) or can collect the car from our location.
Offline Booking Delivery and Collection

For walkin customers it is a simple process as they can collect the car from our location. For booking on phone we can arrange a delivery (charges may apply) or customers can collect the car from our location.
Delivery and Return Important Information

– Delivery and pick-up service is offered free of charge in Dubai within the normal office hours.
– Charges may apply outside Dubai (with comprehension of the hirer).
– The vehicle is delivered in good condition without any defects and the vehicle should be returned in same condition with all the documents intact.
– Re-fuelling charges may apply in case the vehicle was not returned with the same level of fuel as on the start of rental.